IYOGI YOGA Customer Care - Terms and Conditions


 
PLACING AN ORDER
LAYAWAY - INSTALLMENT PURCHASE
CANCELING MY ORDER 
SALES TAX
SECURITY
PRODUCT WARRANTIES
RETURNS
30-DAY MONEY BACK GUARANTEE
CREDIT
RETURN INSTRUCTIONS
SHIPPING
SHIPPING OPTIONS
SHIPPING INSIDE THE UNITED STATES
SHIPPING TO A P.O. BOX
SHIPPING OUTSIDE THE UNITED STATES 
SHIPPING CHARGES
PRIVACY POLICIES
CONTACT INFORMATION
 


PLACING AN ORDER

Ordering online with IyogiMats.com is easy. First, browse through our selection of exciting items and choose the item(s) you would like to purchase. Then add the item to your shopping cart and continue shopping or continue to check out. Simple!

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LAY AWAY - INSTALLMENT PURCHASE


We offer lay away purchases on some of our products, to help you budget your purchase.  The item will ship after the final payment is made.  Should you have a questions about your lay away purchases please contact customer care.  customercare@iyogiyoga.com

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CANCELING MY ORDER

After you have clicked "Place Order," your order begins to process and you cannot make any online changes to your order. To change or cancel your order prior to shipment, you must contact a Customer Service representative. Please note that most orders process quickly and can enter the shipping process within minutes. If your order has already entered the shipping process, it cannot be changed or canceled.  Due to the high demand on current inventory it may take up to 3 weeks for you to receive your order. 

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SALES TAX

Iyogi Yoga, LLC, is an Oregon business doing business as Iyogimat.com and IyogiYoga.com.  Iyogi Yoga, LLC is not required by law to charge sales tax for orders.

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SECURITY

We use Secure Socket Layer (SSL) encryption to ensure that your personal information cannot be intercepted and read by a third party. Your personal information and your credit card information are converted into bits of code that are transmitted securely.

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PRODUCT WARRANTY

IYOGI YOGA is committed to providing the highest level of customer care. To ensure each customer is completely satisfied, we guarantee all IYOGI YOGA products to be free of manufacturer defects and to perform to the highest quality standards.

IYOGI YOGA does not accept returns or exchanges on products that are out of its original packaging. If items are returned out of the original packaging or show any signs of wear, a refund/exchange will not be issued.

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RETURNS

30-DAY MONEY BACK GUARANTEE

We want you to be fully satisfied with every item that you purchase online from IYOGIMATS.com We cannot except return on Custom Printed Items.  However, for all other products on our website, If you are not satisfied with an item that you have purchased online, you may return the item within 30 days for a full refund of the purchase price, minus the shipping, handling, 15% restocking fee, gift wrap, or other charges. The item must be returned in new condition, in original packaging, and with all paperwork, parts and accessories to ensure full credit customercare@iyogiyoga.com

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CREDIT

You can expect a refund within 30 days of our receiving your returned product meeting the above conditions. You will be refunded the shipping cost if the return is a result of a manufacturer error or a shipping error on our part. customercare@iyogiyoga.com

RETURN INSTRUCTIONS FOR RETAIL PURCHASES

Please email Customer Service to get and RMA (Return Merchandise Authorization) Number and the location address to which you will be returning your package. customercare@iyogiyoga.com

Pack the item securely in the original package, if possible. Enclose one copy of the packing list with the item. Be sure to keep one copy of the packing list for your records. If you cannot send your packing list, please include your order number, billing name, and address with the item All products must be returned in new condition, in original packaging, and with all paperwork, parts and accessories to ensure full credit. All return shipping charges must be prepaid. We cannot accept C.O.D. deliveries. For your protection, we recommend that you use UPS Ground or Insured Parcel Post for your return. Unless your packing slip directs you to ship an item to a different address (and if so, follow such directions). Keep the Return Tracking Number from the package you are returning to ensure that the package is returned to the warehouse.

You can expect a refund within 30 days of our receiving your returned product. Item(s) must be in a new condition ready for resale, as stated above. There is a 15% restocking fee. You will be refunded the shipping cost if the return is a result of a manufacturer error or a shipping error on our part. customercare@iyogiyoga.com


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SHIPPING

SHIPPING OPTIONS

We currently offer three shipping options within the United States, Fed. Ex., UPS, and USPS. To find out more about choosing a shipper that will get your order to it's destination in a timely manor, please visit their web site and track shipping times originating from US Zip Code 97224 (www.usps.com).

SHIPPING INSIDE THE U.S.

Iyogi Yoga, LLC will ship your order to any location within the contiguous United States.


SHIPPING TO A P.O. BOX

We are able to ship to valid PO boxes within the United States through USPS.


SHIPPING OUTSIDE THE U.S.

Special shipping and handling charges apply to orders shipped outside the United States. Customer Service will invoice you for the additional shipping and handling charges, via Paypal Invoice before shipping.  Invoice must be paid prior to shipping.


SHIPPING CHARGES

Your shipping charges (for shipping within US) will appear in the box marked "shipping charges" at checkout for your convenience.

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PRIVACY POLICY

Contact information including email address, telephone number, address, etc. which is provided by the user is used solely for the purpose of completing the order. Financial information including credit card numbers, expiration dates, billing address is used solely to bill the customer for their order.

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CONTACT INFORMATION

IYOGI YOGA, LLC
8736 SW Lodi Lane
Portland OR 97224
800.332.4257



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